Frequently Asked Questions for website

Who is YPurchasing (YPG)?
YPG is a group purchasing organization that was created for the YMCAs focused on the purchase of indirect goods for YMCAs across America.

Our YMCA is not a member of YPurchasing, can we still make a purchase for our Y?
Yes, all Ys will have access to the PPE and janitorial supply items only as long as they are being secured for YMCA usage.

Are their shipping or freight costs for these orders?
Yes. A freight charge will be assessed. Upon check out of your order, you can choose between several freight options to fit your timing requirement.

What are the accepted methods of payment?
Most credit cards are accepted including: Visa, MC, Discover and AMEX. YPG is not set-up to offer in-house credit.

How long will it take to receive the products once the order is placed?
Orders placed by 2pm Central time will ship out same day on in-stock products. You will have a choice of shipping methods to meet your receipt date(s).

How can I track my order?
Once you place an order, you will receive the following information:

1. Order confirmation that your items are in process for shipping.
2. Once items are picked and packed out, a shipping confirmation email will be sent to your attention with tracking details.  
3. You can also contact npn360 at ypg@npn360.com for assistance. 

Can I return unused or opened items?
No unused or opened items cannot be returned.

How do I cancel an order before it ships?
Contact npn360 customer service at ypg@npn360.com. npn360 will check on the status of the order and cancel it if has not shipped. A npn360 representative will call and email you to up-date you on your request.

Who is npn360?
npn360 is a Partner of YPG supporting and assisting on behalf of YPG in all aspects as it relates to this website build, logistics, and customer service.

Will my payment information be securely stored, or will it need to be entered each time to place an order?
Payment/financial information will need to be entered every time an order is placed for security purposes.  However, all other details will be saved for future orders.

How will I notified my order was received?
Upon processing an order, the order confirmation reflecting the credit card used will be your receipt.  No additional invoicing will be issued.  If you cannot find your invoice, please send an email to ypg@npn360.com and we will be sure to send a copy for your records.

Can I have multiple ‘ship to’ locations?
You can have as many ‘ship to’ addresses as needed and you can manage them in your profile. Once you enter each location in your profile, please process each ship to order separately as freight is assessed according to each ship to destination.   
 
Note:  Each time you place an order, it will be a “Click N Go” experience once you have built your profile and YMCA locations.

Will there be additional products to choose from at some point?
Our site has a limited number of items currently offered, but YPG is exploring the possibility of additional product offerings.

How can I join YPG?
If you are interested in learning more about the other areas, we can assist your YMCA, please contact Michael Dant for more information.
Contact information is:   mdant@ypurchasing.com.